CSS includes the following major modules:  

ü   Configuration Management

ü  Event Reporting, Management and Tracking

ü   Knowledge Base

ü   Download Center

ü   System Administration

The Configuration Management module, manages all the information about each organization entity, site and workstation in the system. It covers all aspects of software modules and their version control, integration specifics related to the various customer applications and security and permission consideration related to each site. 

If a bug is found in any software component, its analysis will depend upon this data and it will suggest which other locations can use the same bug fix even before they encounter the same problem. 

The configuration management build and maintain up-to-date tree structure of all hardware workstations, software components and location information related to the installation and running of the supported solution.  

The Event Reporting, Management and Tracking Module enable the site administrator to report support events of all kinds (H/W problems, Software errors and changes requests such as O/S upgrade). Each event carries all its information and remains open until the initiator party approves that the problem has been resolved. If the problem is of a software type, TransImago will receive a message by email about it and will use the system to exchange information and corrections until the problem is resolved.

All reported events will be stored in the “Knowledge Base” and will enable all authorized users in any site to search for problems already reported to resolve their own situation. Knowledge base also includes all the known errors and how to analyze and resolve them.  

The Download Center, which is based on http/ftp server, will have a copy of all the most updated installation setup for each canton. If a workstation must be re-installed, the latest version relevant to each site will be stored in the download center.  Available for download are complete setup files – for the installation of a new PC, SP – service packs available for the software upgrade of already installed PC’s and documentation.

The System Administration Module manages the access control - users (passwords, permissions etc), Backup and restore and system reports.  

All CSS modules are using TransImago’s NLS (National Language Support) that deliver multiple language interfaces derived from external files. 

CSS had been written in PHP / HTML and uses JDBC/PHP to interact with any relational database available. CSS is accessed via TransImago website currently hosted by NTT/Vario (www.vario.com) one of the world largest web hosting services that guarantee 99.9% availability and hot backup 24 hours a day, 365 days a year with multi gigabyte bandwidth. 

Additional hot backup exist on TransImago own servers, however, it can move to any professional hosting that enables PHP, Database usage and remote software support. 

Technical Services  

Event Notification  

The CSS has a unique messaging system enabling it to send messages to any relevant party via Email/SMS. Since not everybody is always online, the CSS technical services will notify the relevant parties by SMS when new event is created or resolved thus alerting them to the new situation. 

Call Monitoring & Online Billing  

CSS includes automatic call monitoring enabling administrators and management to trace and monitor the performance of the support infrastructure per specific event or per site. In addition, online billing based on the existing support agreement is available. 

Customizable Interface 

CSS can be customized by TransImago to handle specific events forms and configuration management information. This feature enable CSS to modify it user interface and database to support different customers.